Please click on the links to download any of the following:


Lessons from 10 years’ working with Heathrow Airport, 2007-2016, Discovery Mill Case-study: Energy Management through people

This case-study highlights and presents lessons from our work with Heathrow which has involved a combination of strategic joined-up thinking, for technical, design and behaviour change solutions, with hands-on or more passive support.

  • Case-study Part 1: Airport Operations (2007 to 2010)to save energy, reduce CO2 emissions and cut costs at scale.
  • Heathrow Terminal 2 Retail Fit-out & Operations (2012 to 2016) to bring together 186 separate new retail spaces and 46 retailers, within Terminal 2, to be an examplar in sustainability practice.
Success has been down to the everyday champions involved.

More organisations are appreciating that behaviour change can be one of the quickest and lowest-cost ways of delivering energy savings and environmental performance improvement at scale. However, many organisations still struggle with their change programmes and become disillusioned as energy savings don’t result or because they quickly fall away over time.

Learning objectives include: • explain why behaviour change is important; • identify common behaviours, concerns and probable consequences; • plan for the catalyst for change; and • consider techniques to deliver energy performance improvements.


The new age of energy leadership, by James Brittain, Discovery MillCroner’s Environment Magazine Article, published Winter 2015

We know people don’t often like change.  What we have discovered is that this depends on whether change is being done to people or whether they are leading up change themselves.

In this article, we introduce a very basic energy leadership model that we use to help make changes easier to deal with when driving energy savings and performance improvements within facilities and property estates.  We generally position it as an optional tool for energy and environmental managers and champions to use based on two key questions:

>> What type of energy leader are you?  Where do you need to be or want to be in the future?


How to make workplace lighting more effective, by James Brittain and Kristina Allison, the Discovery Mill, Croner’s Environment Magazine Article, published Summer 2015

>> Do you know how good your existing lighting performance is?

>> How much more potential do you have to improve it?

This article explains what is meant by lighting health-checks to help organisations, property and facilities professionals and other everyday energy and sustainability everyday champions to answer some key questions.